Latest / The Dentalpreneur Podcast w/ Dr. Mark Costes
2562: The Back Office Automation Every Practice Owner Should Understand
On today’s episode, Dr. Mark Costes sits down with Seth Hampson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners. He explains how Lassie is using AI agents to automate payment posting, retrieve EOBs, support free direct deposit setup, reconcile payments, and help practices reduce the time…
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