The Customer Isn't Always Right, But They're Never Wrong (#120)
In this episode, I discuss one of the biggest mindset shifts I've made as a business owner: understanding that the customer isn't always right, but they're never wrong from their perspective.I share why reacting emotionally to complaints, criticism, and conflict can damage relationships, cloud judgment, and lead to poor decisions. Instead, I explain how taking the time to listen, gather facts, and understand both sides of a situation has helped me become a better leader and build a stronger business.We dive into the importance of responding instead of reacting, why empathy doesn't mean…
The skinny
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