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Cannabis Secret Shopping Exposes Why Dispensaries Are Losing Customers | Tammy Puyear, TPP Services
Send us Fan MailMost dispensaries have no idea what their own store feels like to a first time customer.Tammy Puyear runs TPP Services, a secret shopping company for cannabis dispensaries and brands in Missouri. She built a business around a blind spot the entire industry ignores: nobody inside the four walls of a dispensary experiences it the way a real customer does.In this episode we get into why cannabis retail keeps replicating the same sterile, transaction-first experience that killed craft beer's soul for a decade, why loyalty programs built on discounts miss the entire point of…
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