Stop Assuming Your Clients Are Happy | How to Build an Easy Client Satisfaction System (#109)
Most cleaning business owners assume their clients are happy.Until they cancel.In this episode, I break down why assuming your clients are "happy" is one of the biggest operational mistakes you can make, and how to install a simple, low-friction client satisfaction system using a 1–10 scoring model (Net Promoter style).You’ll learn:What Net Promoter Score actually is (and how to use it properly)The exact 1–10 questions you should be sending to clientsHow to catch problems before they turn into cancellationsHow to turn high scores into Google reviews automaticallyHow to use satisfaction data…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.