Shows / Windshield Time
Windshield Time
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
Episodes
- Windshield Time
Closing the Sale is Natural
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore why closing is the natural conclusion to a well executed…
- Windshield Time
Asking Great Questions With LEAP
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. dive into the LEAP method of handling objections, taking a hard…
- Windshield Time
Three Ways Clients Pay: Money, Time, and Emotion
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore the three ways customers spend with your company; money…
- Windshield Time
Handling Objections, A Christmas Story
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore strategies to handle the objections you're sure to face…
- Windshield Time
Raising Awareness and the Prescription Pyramid
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. discuss raising the customer's awareness by utilizing the…
- Windshield Time
Is Creating Urgency Ethical?
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. differentiate between manipulation and influence in sales…
- Windshield Time
Surviving the Slow Season
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the slow season that trades businesses experience in the…
- Windshield Time
Training Like An Olympian
In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore the principles behind olympic weightlifting and how you…
- Windshield Time
Handling Awkward Objections
In today's episode of Windshield Time, Harold "J-Dub" James Walker Jr. finds his way back to the Windshield Time studio to rejoin co-host Chris Elmore. Today…
- Windshield Time
Managing and Dealing With Client's Expectations
In today's episode of Windshield Time, Chris Elmore is joined again by guest host and Service Excellence coach Matthew Barbosa. Today they discuss managing…
- Windshield Time
Taking Care of Mind and Body for Success in the Field
In today's episode of Windshield Time, Chris Elmore is joined by guest host and Service Excellence coach Matthew Barbosa to talk about the importance of…
- Windshield Time
The Service Call Timeline
In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. talk about the timeline of the service call, which spans from the…
- Windshield Time
Understanding Input and Output KPIs
In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the importnace of establishing and understanding both input and…
- Windshield Time
Using Scripts as a Guide
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members…
- Windshield Time
Curing Maintenance-Itis
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience…
- Windshield Time
Are You Having a Conversation or Conducting an Interrogation?
In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating…
- Windshield Time
RES of Press Play
In today's episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship building, evaluation, and settling…
- Windshield Time
Painting A Clear Picture
In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a…
- Windshield Time
Repair vs. Replacement in Home Services
In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field…
- Windshield Time
It's an Island. If You Didn't Bring It, You Won't Find It!
In today's episode of Windshield Time, Chris and James talk about the importance of controlling the environment with the client. This is done in large part by…
- Windshield Time
The Psychology of the Service Call
In today's episode of Windshield Time, Chris and James discuss the psychology of the service call. The conversation ranges from talking about the difference…
- Windshield Time
Introducing Noel Tarter
In today's Windshield Time, Chris and James are joined by special guest Noel Tarter, the newest coach on the Service Excellence team! Check out this episode…
- Windshield Time
Meet Joe Person
In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new…
- Windshield Time
Handling Holiday Objections
In today's Windshield Time, Chris and James discuss the elephant in the room that looms at the end of every year for salespeople around the country: the…
- Windshield Time
Cheaper Online
In today's Windshield Time, Chris and James discuss how in the age of the internet, potential clients can reach for their phones, go to Google, and say, "This…
- Windshield Time
Breaking Down Objections
In this episode of Windshield Time, Chris and James delve deeper into our last discussion on objections. Join us as we explore the art of truly assisting…
- Windshield Time
The Basics of Handling Objections
In this week's episode of Windshield Time, Chris and James take a trip in the way back machine and cover an old and well-documented topic: handling sales…
- Windshield Time
PRESS PLAY in 3 Acts
In this week's episode of Windshield Time, Chris and James sit down to condense one of Service Excellence's most core methods of training. Tune in to learn…
- Windshield Time
Translation... Again
This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're…
- Windshield Time
An Ethical Dilemma
In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't…
- Windshield Time
What Do You Know and When Do You Know It?
On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't…
- Windshield Time
The 5 Fundamental Principles of a Great Solution
In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative…
- Windshield Time
FORM with Dr. Kerry Webb
In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history…
Windshield TimeLess Common Objections
In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their…
- Windshield Time
Silence Is Your Friend
In this week's episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale with a customer helps you convey its proper…
- Windshield Time
Decision Bombs
In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job…
- Windshield Time
Using Your Checklist
In this week's episode of Windshield Time, Chris and James discuss the utility of diagnostic checklists across the trades and how they vary between industries…
- Windshield Time
Lost In Translation
In this week's episode of Windshield Time, Chris and James explain how communicating technical language in a customer-friendly way can lead to…
- Windshield Time
Differences Between Service & Maintenance
In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a…
- Windshield Time
Handling Unreasonable Customers
In this week's episode of Windshield Time, Chris and James discuss how you can use courage to successully navigate interactions with the two main types of…
- Windshield Time
Creating Additional Value
In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means…
- Windshield Time
Price Sensitivity
In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity, including how to navigate it when you're in the field.
- Windshield Time
The Picture Of Opportunity
In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when…